Great Appliance Testimonials/Guestbook

Submitted by
Name: John McHugh

Comments:
Very pleased with repair work done on my refrigerator. Steve is an excellent, knowledgeable technician and I would highly recommend him to anyone.

Added: April 14, 2011

Submitted by
Name: Patti
From: Cary
E-mail: Contact

Comments:
I contacted Great Appliance and requested a time to meet at 1:30 pm and much to my surprise the repairman was waiting for me.

He seemed very knowledgeable and was so pleasant. He even cleaned up the area when finished. (Most servicemen leave a mess for you clean up.)

Was finished in a timely manner, and so respecting of our home. I will call on him again when needed for my appliance work.

I will recommend him to anyone I know needing this service.

Thank You!

Added: March 29, 2011

Submitted by
Name: Shirley Sulick
From: Wake Forest, NC
E-mail: Contact

Comments:
I started my Saturday quite well. My refrigerator's ice maker was not dispensing ice so I submitted a request to Steve online and he called immediately! Boy, was I surprised! He came to my home within a half hour, diagnosed the problem and repaired my ice maker. According to Steve the problem was not complicated so he only charged me for the service call. How often does that happen? I am totally sold and Steve is the only appliance repair man that I will ever use! He is prompt, courteous, honest and a true professional.

Added: March 12, 2011

Submitted by
Name: Debra
From: Rolesville
E-mail: Contact

Comments:
Steve at Great Appliance Repair was wonderful. He was on-time and prepared to get right to the problem. He did not leave until he felt comfortable that he diagnosed the problem and then when he returned with the new part, he did not leave until everything was working properly. I would use him again and I would highly recommend him to others. Thank you Steve for your professionalism!

Added: March 1, 2011

Submitted by
Name: Ray Harris
From: Wake Forest
E-mail: Contact

Comments:
I was very happy to meet Steve. He was on time with our appointment. He explained every thing what was wrong with my dryer and washer. Before Steve started working on my appliances, he explained the cost of repairs. Steve conducted himself in a professional manner. I will personally notify others about Steve services. :o

Added: February 22, 2011

Submitted by
Name: Lynn
From: Raleigh
E-mail: Contact

Comments:
Steve was very professional, friendly and helpful. Prompt in responding to email and phone call to follow up. I highly recommend this company and it's less expensive than much of the competition! I will certainly call him again if needed and have already recommended him to others. (This review also appears on Google Places).

Added: February 14, 2011

Submitted by
Name: Neil
From: Raleigh, NC

Comments:
Great Appliance (Steve) was exceptionally professional, knowlegeable, thorough, responsive and honest. A practically impossible combination to find these days. He will provide a evaluation and them allow you to decide (or help you decide) the best coarse of action. I strongly recommend him and his work. My problem was fixed in a timely fashion. Neil in Raleigh

Added: January 10, 2011

Submitted by
Name: David
From: Wake Forest, North Carolina

Comments:
I highly recommend Steve @ Great Appliance Repair. I called three Wake Forest area appliance repair places to repair my Kenmore washer and Steve returned my call within a couple of hours (never heard from the other companies) and began diagnosing the issue right away. The repair fees are extremely reasonable and the repair service is top notch. Great Appliance has an informative website too with a listing of flat fee rates for many common repair jobs. I will definitely use Steve for any and all future appliance repair needs.

Added: December 21, 2010

Submitted by
Name: Mike
From: Raleigh

Comments:
Steve was very professional and was even early to the appointment!! I was extremely pleased with the quality of service and the pricing.. I will certainly call on him again if I ever need service again! December 9, 2010

Admin reply: 71.70.235.332

Added: 0

Submitted by
Name: Steve, the Owner
From: Wake Forest, North Caroina
E-mail: Contact

Comments:
* A Message From the Owner* Most people seem to be apprehensive about the "service call". Some of the foremost concerns seem to be: "Will this person be honest?", "How much will it cost?", "Will it be fixed right?", and "Is this person reliable?". I understand these concerns and address them as follows: Honesty really is the best policy - We never install parts that aren't needed. We suggest or do what is in the best interest of the client. Repair costs? Most repair costs are: Service Call + $29.95 Labor + parts. This translates to $69.90 plus parts for the Wake Forest area - slightly more if further out. Will it be fixed right? We always seek out the underlying cause of the issue, so that problem is less likely to re-occur. We also have a policy to follow up on every repair - usually with a phone call or email within a week after the repair - to see how the appliance is functioning. Are we reliable? We are dedicated to being on-time, doing what we say we will do, and following up when expected. I can't remember the last unsatisfied customer. If a customer is not satisfied with a repair, we will do what reasonably be done to make it right. Thank you for visiting our website. I hope that you will choose us for all of your major appliance repair needs.

Added: December 1, 2010